Shipping & returns.
How your order gets to you, what it costs, and what happens if something is not right.
Last updated
September 2026
This document is a design prototype and is not legal advice. Policies must be reviewed by the client's attorney before publication.
Orders placed before 12:00 on a business day are packed and dispatched the same day. Orders placed after that are dispatched the next business day.
Transit time is typically 2 to 4 business days to major centres and 4 to 6 business days to outlying areas. Remote or farm addresses may take longer — the courier will contact you to arrange delivery.
Courier is charged at a flat rate at checkout, calculated on the destination and the size of the parcel.
Free courier applies to orders over R2 500. Free delivery is calculated on the value of the goods after any discount, and before VAT where VAT is itemised separately.
We ship optics, mounting hardware, bags, merchandise and accessories nationwide.
- Firearms are not sold online and cannot be shipped. Firearm sales are concluded in person at our premises, subject to a valid licence.
- Ammunition is not sold online and cannot be couriered.
- Some accessories are export-controlled. We do not ship outside South Africa.
- Optics and mounts are shipped fully insured.
A tracking number is emailed to you when your parcel is collected. You can also view it under Orders in your account.
If tracking has not updated for more than three business days, contact us and we will open a query with the courier.
Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online purchase within 7 days of delivery without giving a reason, provided the goods are unused and in their original packaging.
To return an item, contact us first for a return authorisation. Returned goods must be sent back at your cost unless the item was defective or incorrectly supplied, in which case we cover the courier both ways.
Once the goods have been received and inspected, we refund the purchase price within 30 days to the original payment method.
- Optics that have been mounted, zeroed or had their seals broken cannot be returned as new, because they can no longer be sold as such.
- Merchandise must be unworn with tags attached.
- Custom or specially ordered items are excluded unless defective.
- Section 44 does not apply to goods purchased in person at our premises.
If you receive something that is defective, damaged in transit or not what you ordered, contact us within 7 days of delivery with photographs. We will arrange collection and either replace the item or refund you in full.
This is in addition to your rights under the Consumer Protection Act and the manufacturer's warranty.
Email orders@ufacademy.co.za with your order reference and the reason for the return. We will reply with a return authorisation and instructions.
- Email: orders@ufacademy.co.za
- Telephone: +27 83 593 5570
- Hours: Monday to Friday 08:00 – 17:00, Saturday 08:00 – 15:00